FAQ PLAYER
Most frequent questions and answers
My account
WEB
To update your profile information, including your name, username, profile photo and email address associated with your account:
1. Click on your avatar in the top right then tap Profile
2. Change the information.
APP
To update your profile information, including your name, profile photo, share profile, copy your profile link and change the password associated with your account:
Go to Profile then tap Settings icon and change the information.
WEB
To delete your account:
- Click on your avatar in the top right then tap Parental control
- Account control section and click delete
This process is not reversible, VFA is not responsible for the use of this section of the system as it is for the exclusive use of the user.
APP
To delete your account:
- Tap Profile
- Settings icon and go to Parental control
- Tap delete
This process is not reversible, VFA is not responsible for the use of this section of the system as it is for the exclusive use of the user.
If you experience an unexpected behavior by VFA, we would appreciate it if you would let us know. We collect bug reports sent by users to detect emergencies and other issues. The bug reports are monitored by our developers, you can report a bug by clicking here. Make sure it as detailed as possible, including device (iOS / Android model), username, describing the action you were taking when the issue occurred and also taking a screenshot to include in the report.
In compliance with the Children’s Online Privacy Protection Act (COPPA), parents (or legal guardians) of children under 13 years of age must consent to collections, uses and disclosures of the personal information of their children collected by Sports Innovations products and services such as “Virtual Football Academy” VFA, we ask parents to provide an email address to inform vicissitudes regarding children development and use of VFA.
VFA offers parental controls within the website and app to parents. These can be accessed with the player’s login details and allows you to change children’s profiles from public to private or vice versa, giving you control over the exposure of posted content.
WEB
1.Click on your avatar in the top right Main menu
- Tap Parental control
3. Change profile from public to private or vice versa
APP
Go to Profile, tap Settings icon and Parental control to change the information.
We have created a system of points and benefits to encourage players to improve their performance and technique. Each skill has a specific value and you will receive extra points based on the number of stars from 1 to 5 that you receive from the public for each skill performed.
These points will allow you to rank up in our platform from newbie to legend status.
- Newbie
- Rookie
- Promise
- Elite
- Pro
- Fantasy
- Master
- Silver
- Golden
- Legend
In addition, climbing positions and accumulating points will allow you to appear in our rankings: Featured players, Best of the country and Most developed skill.
By sharing your video’s from your profile wall with others on Facebook or WhatsApp.
Payment
VFA subscription is via iOS app store, Android app (Google Play/Huawei). Managing your subscription will depend on the platform for which you subscribed. We offer an annual plan for coach and players, the subscriptions are auto-renewing unless cancelled.
If you would like to update your billing / credit card information, you will need to update your info within the subscription service you originally subscribed through.
Ios:
Edit a payment method:
- Open the Settings app.
- Tap your name.
- Tap Payment & Shipping. You may be asked to sign in with your Apple ID.
- To update a payment method, tap the payment method, then edit your information.
Android:
Edit a payment method:
- Open the Google Play app.
- At the top right, tap the profile icon, Tap Payments & subscriptions > Payment methods > More > Payment settings.
- If asked, sign in to Google Pay.
- Under the payment method you want to remove, tap edit.
- Make your changes.
- Tap Update.
You can cancel your subscription at any time on iOS app store, Android app (Google Play/Huawei).
Android: Google play
To cancel your VFA subscription, login to Subscriptions and Services. Find the subscription you would like to cancel and select “Manage” and then select “Cancel subscription.” More information.
iOS app store:
To cancel your VFA subscription on your iPhone or iPad, open the Settings app on your device:
Settings app > iTunes & App Store.
Tap your Apple ID at the top of the screen.
Tap View Apple ID.
You might need to sign in or use Touch ID (or use Face ID if available).
Tap “Subscriptions” and select the subscription you would like to cancel.
Select “Cancel Subscription” and then “Confirm.” More information.
We do have a fully functioning 7 day trial available which is identical to the product that you may download and try before making a purchase.
single players
Single players are players without a coach and will progress through our technical football program by recording videos in augmented reality, posting them on our platform and sharing the links with family, friends and even on social media, so that everyone can rate their performance.
Single players will develop their soccer abilities and reinforcing their development with the 25 levels and 12 categories we have designed, from skill 1 to 100. The rating goes from 1 to 5 stars, being 3 stars the approval score, the more stars the players receive the more points they will get and they can advance to the next challenge either is a skill or a level. In addition players will receive extra points for their performance and so they can go from newbie to become Legends in VFA.
Newbie | Rookie | Promise | Elite | Pro | Fantasy | Master | Silver | Golden | Legend |
APP
The Virtual Football Academy delivers a unique comprehensive interactive technical football skills program consisting of 100 individual skills, divided in 25 levels of each level, each level having 4 skills, each one increases in level of difficulty. VFA have also divided the skills into 12 different functional football categories.
The skills are featured on Home, sorted by Level, by Category, by Course.
If you click on a skill you will view the 3D animation
Tap 
to record the Augmented reality, follow the instructions carefully, focus the ground and touch the screen to place the 3D animation. Make sure you record the AR in an open and illuminated area.
Post the AR, the video will appear on your profile wall, share it on Facebook or WhatsApp to get rated and become a VFA legend!
APP
All our program is available to record in Augmented reality on the app.
Find the skill on Home, click on the skill, tap play you will be able to reproduce the 3D.
Tap 
on the top right to Record the Augmented reality, follow the instructions carefully, focus the ground and touch the screen to place the 3d animation. Make sure you record the AR in an open and illuminated area.
Post the AR, the video will appear in your profile wall, share it on Facebook or WhatsApp to get rated and become a VFA legend!
APP
VFA has developed a platform to post AR videos online. You can share the AR and get rated by family and friends. The more you share, more points you will get!
VFA rankings – Featured Players, Most Developed Skill and Best of the Country.
Players with a Coach
To join a team, you must accept the invitation sent by your Coach or Club.
You will receive an invitation code via email.
If you already were part of VFA as a single account you will receive the invitation on the notification bell.
APP
The Virtual Football Academy delivers a unique comprehensive interactive technical football skills program consisting of 100 individual skills, divided in 25 levels of each level, each level having 4 skills, each one increases in level of difficulty. VFA have also divided the skills into 12 different functional football categories.
The skills are featured on Home, sorted by Level, Category, or Course.
If you click on a skill you will view the 3D animation.
Tap 
to record the Augmented reality, follow the instructions carefully, focus the ground and touch the screen to place the 3D animation. Make sure you record the AR in an open and illuminated area.
Send the video to your coach or post it if you have public profile, share it to get rated and become a VFA legend!
APP
We developed over 80 group exercises of 2 and 3 players to practice the 100 individual skills according to their categories, the exercises are also increasing in level of difficulty.
When your coach assigns an exercise on a particular day, go to the Training plan and you will be able to reproduce the 3D exercise before the practice
APP
All our program is available to record in Augmented reality on the app.
Find the skill on Home.
Click on the skill, tap Play you will be able to reproduce the 3D.
Tap on the top right to Record the Augmented Reality, follow the instructions carefully, focus the ground and touch the screen to place the 3D animation. Make sure you record the AR in an open and illuminated area.
Post the AR, the video will appear on your profile wall, share it on Facebook or WhatsApp to get rated and become a VFA legend!
APP
Homework which is of vital importance to the development of the player, should be done on a daily basis; it will improve the individual technical quality and level of the player, and prepares the player for the coming training sessions.
“After coach has sent the homework, the student/player compares his performance with the skill of the player in the Augmented Reality function and can send his best practice performance video to the coach. Coach then checks the video and rates the performance”.
Record the homework assigned, send it to your coach and wait for the rate.
To progress to the next skill, the player needs to have an average skill rating of 7 or higher. This skill rating is based on both: the individual execution of the skill and the practice session performance.
Remember the approval grade is from 7.
APP
Tap My team and choose a teammate to see the profile, also you can view your team stats.
APP
The regular training session consists of 4 parts: warming up skills, individual skills training, group exercises with 2 or 3 players and small-sided games. We also recommend an exchange training session, described on the Sequence of learning on the coach guide.
Tap Training to view the training plan schedule.
APP
Yes, when necessary your coach can send you private messages, give advice and feedback for improvement.
Tap Chat at the right top to chat with your coach.
APP
Players who are part of a team can publish their AR videos on our platform, share the links with everyone and get rated to conquer the VFA ranking as Legends.
You only need to set your profile as public in the Parental control section and you must have your parents’ authorization to start showing your football abilities on the Virtual Football Academy.
The rating goes from 1 to 5 stars, being 3 stars the approval score, the more stars you receive the more points you will get and, in addition players will receive extra points for their performance and so they can go from newbie to become Legends in VFA.
Newbie | Rookie | Promise | Elite | Pro | Fantasy | Master | Silver | Golden | Legend |